Refund Policy
Effective Date: 14th August 2026
Business Name: Taurus-Tells Limited
1. Purpose of this Policy
Taurus-Tells Limited is committed to treating all clients and learners fairly. This Refund Policy sets out the circumstances in which refunds or cancellations may be requested and the process for doing so. This policy applies to all services, courses, and products offered by Taurus-Tells Limited.
2. Holistic Treatments
2.1. Cancellation by the Client: Appointments cancelled with 24 hours or more notice will receive a full refund or the option to rebook at no extra charge.
2.2. Late Cancellations: Appointments cancelled with less than 24 hours notice may be subject to a cancellation fee of 100% of the treatment cost. This fee covers the practitioner’s time and any preparation already undertaken.
2.3. No-Show Policy: If you do not attend your appointment without prior notice, the full treatment fee may be charged. Taurus-Tells Limited reserves the right to require payment of any outstanding balance before a future booking is confirmed.
2.4. Cancellation by Taurus-Tells Limited: If Taurus-Tells Limited needs to cancel or reschedule an appointment, you will be given as much notice as possible and offered a full refund or alternative appointment at no extra cost.
3. Digital Products and Downloads
4.1. Digital Downloads: By purchasing a digital product, you agree that you lose the right to cancel once the download has been accessed or the digital content has been delivered. This is in accordance with the Consumer Contracts Regulations 2013 (UK). If you have not yet accessed the content, please contact us within 5 working days of purchase to discuss your options.
4. How to Request a Refund
4.1. Process: All refund requests must be made in writing by emailing helen@taurus-tells.com with your name, booking or order reference, and the reason for your request. Taurus-Tells Limited will acknowledge your request within 5 working days and aim to resolve it within 10 working days.
6.2. Refund Timescales: Approved refunds will be processed to the original payment method within 10 working days. Timescales may vary depending on your bank or payment provider.
7. Your Statutory Rights
This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If you are unsure of your rights, you can seek advice from Citizens Advice or the Citizens Advice consumer helpline.
8. Exceptional Circumstances
Taurus-Tells Limited will always consider requests made under exceptional circumstances, such as serious illness or bereavement, on a case by case basis. We will use our discretion fairly and compassionately. Supporting documentation may be requested.
9. Contact Details
If you have any questions about this policy or wish to make a refund request, please contact:
Business Name
Taurus-Tells Limited
Email Address
info@taurus-tells.com
Telephone
07305 096447
Website
www.taurus-tells.co.uk
Postal Address
11 Moss Lane, Timperley, Altrincham, Cheshire. WA15 6TA